Refund policy

At Chase A Tail SG, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied, we’re here to help.

Returns:

• Items must be returned within 7 days of receiving your order.

• Items must be unused, unworn, and in original packaging with all tags attached.

• For hygiene reasons, certain items (e.g., pet beds, toys, grooming tools) are non-returnable unless defective.

• Sale items are non-refundable and non-exchangeable.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-14 business days to your original payment method.

• Shipping fees are non-refundable.

Exchanges:

• We accept exchanges for size-related issues or defective items, subject to stock availability.

• Exchange requests must be made within 7 days of receiving your order.

Return Process:

1. Email us at returns@chaseatail.com with your order number and reason for return.

2. Ship the item back to us at your own cost.

3. Once received and inspected, we’ll process your refund/exchange.